Currently, we do not offer expedited shipping however, we are working on this with our logistics Company. Please let us know if you need any further information. We can be reached at info@funkchez.com

We try to get our products out to you as soon as you place your order.

Please allow 1-3 business days for us to prepare and process your order. Note: If your order is placed on a Friday, we would process your order on Monday. Please refer to the delivery timelines below.

Delivery timelines: 

• Standard delivery takes approximately 7-15 business days, once your order has been processed. Note that some products are made to order. 
• Delays could potentially occur due to high demand of certain products or weather conditions that may affect the carrier, which we have no control over. In such cases, there could be a delay in shipment by another week. We try to be as transparent as possible and you can always reach out to us anytime by writing to info@funkchez.com 
• When ordering multiple items at once, delivery times may differ for some products, based on the warehouse that is coming from. Note: We ship orders internationally and products are located in different countries including, but not limited to the US, Canada, China, UK and India). You do not need to worry as you will receive individual tracking numbers for your order and you can always track the same on our tracking page.

Please note: Our carriers do not deliver shipments during holidays and weekends (Saturdays & Sundays).

We will send you the tracking number as soon as your order is shipped. We request that you provide your email address at the time of the order. Please check your spam folder in your inbox or notify us immediately at info@funkchez.com in case you do not receive your tracking number.

You can also track your order by going to our Website : https://www.funkchez.com/apps/shippings/finder/ 

In case you do not receive your product within the timeframe specified at the time of your order, we request that you notify us immediately, so that we can intervene and follow up on your order with our logistics company. 

Please share your feedback by writing to us at customersupport@funkchez.com

FunkChez takes pride in offering a 100% money back guarantee if;

- You do not receive your product for over 30 days, since you placed your order

- You changed your mind and your not happy with your purchase

- Your item was broken or defective upon arrival or in transit (*in such cases, please refer to our instructions below)

We request you to email us at customersupport@funkchez.com and submit the following documents;

• Your receipt/ proof of purchase or order number
• Your contact details and 
• Your reason for return
• *Pictures of the defective or damaged product with packaging (for damaged/defect related products)

Once you email us, we will provide you with the address to send your item back. Please do not send the item to the address mentioned on your package as our returns are currently sent to our distribution center in Canada. 

Our refund policy lasts 30 days from the day you placed your order. If we do not hear back from you within 30 days of your receiving your order, we are unable to process any refunds. If in any case, you have received your product past 30 days for any reason, we will certainly extend the return date by one week to give you time to try out your new purchase.

Refund Exemptions: 

Several types of purchases are exempt from being returned like 'Final Sale' items and customized products that were made to order.

If you are required to pay any custom duties and/or taxes to your local customs office and you refuse to do so, FunkChez will not be responsible for any payments for your order and no refunds will be issued in this case. 

There are certain situations where only partial refunds or a store credit is granted (if applicable) for;

- Items that have been damaged or missing parts for reasons NOT due to our error

Exchanges (if applicable)

We only replace items if they are defective or damaged (if you provide proof before sending it back to us within our 30 day policy).  If you need to exchange it for the same item, send us an email at customersupport@funkchez.com. 

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. 

If you are shipping an item over $75, we recommend noting down the tracking number or purchasing shipping insurance. It is not guaranteed that FunkChez will receive your returned item. 

For additional details, please refer to our Return Policy